Shipping Policy

See how orders are processed, shipped, tracked, and handled in cases of delays, customs, or delivery issues.

REVO RACKS | Effective date: 18 October 2026

1. Overview

REVO RACKS ships bicycle storage products to destinations within EU Member States, excluding non-continental territories. The policy describes standard orders; accepted custom quotations may specify different methods and schedules.

2. Processing and availability

Items are ordinarily held in stock, but stock can change. We have not yet established a fixed preparation-time promise. Before purchase, the customer will be shown the applicable delivery date or delivery period; a custom quotation will specify its own. Orders are processed after payment authorization. We will inform customers of material fulfillment issues.

3. Estimated transit and delivery

Our initial target is approximately one to two weeks for delivery, but the binding delivery commitment is the date or period provided at checkout or in the accepted quotation. Carriers are selected according to parcel size and destination. Weather, transport incidents and holidays may affect estimates, without overriding statutory consumer remedies for delay.

4. Shipping charges and currencies

Standard delivery is free for orders of €135 or more (order value including applicable taxes but excluding shipping charges) to destinations within EU Member States, excluding non-continental territories. For orders below €135, shipping charges are shown at checkout before payment. Any non-standard service or destination exception must be disclosed before purchase; prices and applicable taxes are shown in the currency selected at checkout.

5. Addresses and delivery

Please check your full shipping address and contact details. We will assist with corrections while possible. For consumers, statutory obligations for delivery and risk remain applicable; an address error does not automatically relieve us of all legal responsibility.

6. Tracking and carriers

Where available, a dispatch confirmation and tracking link will be emailed once the carrier accepts the parcel. Tracking availability may vary by service. Contact us if tracking does not update.

7. EU-only shipping and customs

We deliver within EU Member States, excluding non-continental territories. The free standard shipping threshold of €135 applies only to eligible destinations. Available delivery locations and any charges are displayed at checkout. We currently do not promise shipments outside the EU.

8. Delays, loss and damage

If goods are late, lost, misdelivered or damaged, contact contact@revoracks.com with the order reference. Consumers retain the statutory right to require delivery within an additional reasonable period when appropriate and to terminate the contract in legally specified circumstances, with applicable refunds. In general, risk remains with us until physical receipt by the consumer or their designated recipient, subject to lawful exceptions.

9. Contact

REVO RACKS • contact@revoracks.com • revoracks.com