Return & Refund Policy

REVO RACKS  |  Effective date: 18 October 2026

1. Scope

This policy covers consumer withdrawal, optional return requests and defects for REVO RACKS bicycle storage products. Statutory consumer rights cannot be excluded by our product-condition requirements or Shopify workflows.

2. Legal withdrawal period

For an eligible distance purchase, an EU consumer generally has 14 calendar days from the day after they (or their nominated third party other than the carrier) receive the item; for a multi-item order delivered separately, the period normally starts after receipt of the last item. The consumer may notify withdrawal before physical delivery. If the deadline falls on a non-working day under applicable French rules, the statutory extension applies.

3. How to withdraw

Send an unequivocal notice (for example, email with your name, order reference, product and statement of withdrawal) to contact@revoracks.com, or use the model form below. We also intend to make an online withdrawal function accessible from revoracks.com. Shopify customer-account self-service return/cancellation requests are enabled, but the legal online withdrawal journey and durable acknowledgment must be tested before launch; email withdrawal remains available. We will acknowledge withdrawal as legally required.

4. Exclusions for genuine custom-made goods

The legal withdrawal right may not apply to goods made to the consumer’s specifications or clearly personalized, such as bespoke dimensions, site-specific adapters or individually developed technical solutions, where they satisfy the legal exception. This must be clearly identified before the order is confirmed. Merely selecting ordinary catalog options does not automatically qualify. This exception does not affect statutory rights for defective/non-conforming goods.

5. Sending goods back

Unless we offer collection, return goods within 14 days after communicating withdrawal to: REVO RACKS — Florian Chapon EI, 1148 Avenue Paul Cézanne, 13880 Velaux, France. Package items to prevent transit damage. For ordinary withdrawal, the customer bears the direct cost of return shipping, including any higher cost for bulky items where applicable and properly disclosed before purchase. No fixed return fee is imposed here.

6. Condition of returned items

Consumers may inspect goods as needed to assess their nature, characteristics and functioning. They may be responsible for diminished value caused by handling beyond what is necessary; withdrawal is not automatically refused solely because packaging was opened. For voluntary exchanges beyond legal rights, conditions may be separately agreed.

7. Refunds

For a valid withdrawal, we refund payments received, including standard outward delivery charges (including any standard outward delivery fees actually paid; standard shipping is free on qualifying orders of €135 or more to eligible EU destinations, excluding non-continental territories), within 14 days of receiving notice; for goods sales we may withhold reimbursement until goods are received or the consumer supplies evidence of having returned them, whichever is earlier, as legally permitted. Refunds use the original payment means unless expressly agreed otherwise without cost to the consumer. Additional express delivery costs are not necessarily refunded.

8. Damaged, incorrect or defective goods

Contact contact@revoracks.com with the order number, description and, if available, photos. Legal conformity and hidden-defect remedies apply independently of the withdrawal window. Where law requires, the seller covers the appropriate costs of bringing goods into conformity. Do not install or continue using an item that appears structurally unsafe.

9. Exchanges

Exchanges are subject to product availability and do not replace statutory withdrawal, refunds or guarantees. Contact us to discuss an alternative product.

10. Model Withdrawal Form

Complete and send this only if you wish to withdraw from the contract (you may instead send any unequivocal statement).

To: Florian Chapon EI / REVO RACKS, 1148 Avenue Paul Cézanne, 13880 Velaux, France; contact@revoracks.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: __________________________

Ordered on (*) / received on (*): __________________________

Name of consumer(s): __________________________

Address of consumer(s): __________________________

Signature (only if sent on paper): __________________________

Date: __________________________

(*) Delete as appropriate.

11. Contact

Email: contact@revoracks.com | Telephone: +33 7 83 80 45 60 | https://www.revoracks.com

REVO RACKS  •  contact@revoracks.com  •  revoracks.com